![]() ![]() If you have a dual band router, try setting up Chromecast on either the 2.4GHz or 5GHz bands. Turn Wi-Fi off and on from the mobile device you're using to set up the Chromecast device. Reconnect power cable back into the Chromecast device.Disconnect the power cable from the Chromecast device.Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup".Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:.Check the network The most probable reason for the issue at hand has to do something with the network connection. Unplug the power source for ~1 minute before plugging back in If your Chromecast is still offline and you get the Could not communicate with your Chromecast error in the Google Home app, move to the next step.Use our self-help flow to troubleshoot a Chromecast connection issue. Users may notice a degradation in performance. Note: Support for Chromecast (1st gen) has ended, which means these devices no longer receive software or security updates, and Google does not provide technical support for them. Did your ISP (Internet Service Provider) upgrade or make any changes to your router/modem?.Were there any recent changes to your network?.Has the Chromecast device been connected to this network before?.The Chromecast device is within 15 - 20 ft of the mobile device or tablet you're using to set it up.iOS: Get the latest version Google Home app.Android: Get the latest version Google Home app.If you're setting up from a supported iOS or Android device, make sure you're using the most recent version of the Google Home app.Make sure you're using the correct password.The LED light on the side of the Chromecast device is white. ![]() Because Chromecast’s communication errors are typically caused by the two devices (your phone and Chromecast for example) not being able to connect with each other, the issue usually comes down to your internet connection. ![]() Chromecast is powered on and plugged into a wall outlet. Check Your Internet Connection, And Fully Restart Router.If you're able to see your Wi-Fi network listed in the Google Home app during setup, but you can't connect your Chromecast or Chromecast built-in device to the network and complete the setup process, try these steps. ![]()
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